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Review of the Zego, Cover by the hour:

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WORST INSURANCE COMPANY I HAVE EVER DEALT

0 STAR – WORST INSURANCE COMPANY I HAVE EVER DEALT WITH. AVOID ZEGO AT ALL COSTS. Zego is an absolute disgrace. Their customer service is appalling and their so-called “technology” is completely broken. The driving-monitoring app, which acts as a sensor, is a joke and clearly not fit for purpose. I have been a safe, careful driver for over 25 years. I chose Zego only because the price looked cheaper than other insurers and I was confident my driving would easily meet their standards. Most of my driving is below 30 mph — school runs, Tesco, gym, local roads. Yet their faulty app rated my driving as ZERO. Zero. That is beyond ridiculous. After 30 days, they started sending threatening warnings saying my insurance could be cancelled if I didn’t “improve”. This caused huge anxiety — not knowing when they might suddenly cancel, force me into much more expensive insurance, disrupt my daily life, and potentially leave a black mark on my record that could affect future premiums. When I decided to move to a better insurer, the nightmare continued. Initially, via their so-called “chat-first” support (no proper human support, only bots and scripts), I was told I could cancel on a future date. Later, I was told the exact opposite — that I cannot schedule a future cancellation and must come back on the exact day, go through their long, painful bot interrogation again, and only then find out if I would even get any refund before being allowed to cancel. Complete contradiction, total chaos, and clearly designed to trap customers and delay exits. When I finally cancelled, they charged me £100for just a ONE DAY of cover, when the total annual policy was only £850. This feels like daylight robbery. are not an insurance company — they operate like a trap. They lure you in with cheap prices, then use broken tracking technology, threats of cancellation, confusing processes, and extortionate exit fees to squeeze money out of you. In the event of a real claim, I have absolutely no confidence they would stand by you. Insurance is meant to give peace of mind. Zego delivers fear, stress, uncertainty, and financial loss. Do not be fooled by their low price. Do not trust their app. Do not trust their processes. Do not trust their intentions. Worst in the business. System designed to intimidate and extract money. ZERO STARS. AVOID. AVOID. AVOID. Reviewed on: 11th April 2026

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