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Review of the Nationwide, FlexAccount:

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Nationwide as an everyday building society

Having banked with Nationwide for many years now, I can say that it is excellent to deal with. My particular branch (Hitchin, Hertfordshire) is small, friendly and efficient. Yes, it gets busy on certain days but the Manager always tries to clear the queue asap. The products are clearly displayed - plenty of information in the form of leaflets. Obviously, the staff are encouraged to sell products but they are never pushy. The one time I had a problem with my account (money stolen), it was resolved quickly and the money returned to me. I do not do much online banking, preferring to visit the bank physically in the old fashioned way. However, the online system works well,and seems secure as anything online can be these days. Reviewed on: 4th February 2017

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