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Review of the Hinckley & Rugby Building Society, Savings:

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Account number problems

The branch staff provided account numbers which were not recognised when I wanted to make an electronic payment which resulted in numerous phone calls and trips to branch to resolve. It was eventually solved by Liam at Castle Street who clearly had a better understanding of the operating systems than most of the staff. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Good morning, Thanks for taking the time to pass on your feedback which will be shared with the team. I'm sorry to hear you experienced some issues however I am pleased to hear that Liam resolved this for you. If you need any further help at all please do not hesitate to contact your local branch or call us on 0800 434 6343. Response date: 16th April 2026

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