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Janice T

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Review of the Hinckley & Rugby Building Society, Savings:

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Inconvenient process for opening accounts

The Rugby Branch doesn’t allow people to walk off the street to open an account. You either request a form via their website to be posted a form, complete and go to the branch or request an appointment which is only during certain hours in the afternoon during the week. It is as though they don’t want customers to open accounts. Very inconvenient for working people. Reviewed on: 14th April 2026

Reply from Hinckley & Rugby Building Society Hi Janice, Thanks for taking the time to pass on your feedback. I'm sorry to hear you experienced some issues when wanting to open an account - I will pass this onto the team. If you need any further help at all please do not hesitate to contact your local branch or call us on 0800 434 6343. Response date: 16th April 2026

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