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Jaya Ray

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Review of the Monese, Money Account:

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Scammers

Closed my account and now will not return my money. Been 2 months now and lost my home and in so much debt to friends so I could buy food. My emails get ignored. I call 4 times a day with no information. This company is happy to put people on the streets and I will make sure every social media platform is made aware of the scam. Get a generic response 'sorry to hear you having trouble and we cannot discuss on social media, call our office and get help. Nonsense. I call and get no help. Call backs are not returned. Two friends have learnt from my experience and the service provided and are closing their account before this happens to them. I have no money and cannot even afford my anti depressants. Company like this is why people lose the will to live. Reviewed on: 14th July 2019

Reply from Monese Hi Jaya Ray, we only close accounts in the most extreme of circumstances. You can find more details in our Terms at monese.com/terms - and of course feel free to get in touch by phone if you have any further questions. Response date: 5th August 2019

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