I assumed when i set up a direct debit that the money would be taken regularly every month regardless. I was surprised to find my balance was not going down as I had paid extra, over & above my direct debit to pay card off. I realised they were not taking my direct debit, when I questioned this the adviser said if you pay any thing off your account your direct debit is canceled
out. What a good way to encourage people to get into debt! The customer adviser was very curt, offhand and not helpful at all. I will be getting rid of this card ASAP & will never use them again. So be careful if you have a direct debit & check your balance regularly
Reviewed on: 15th July 2019
