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Review of the Admiral, Car insurance:

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Beware the Admiral Insurance roadside assistance package

ON breaking down (luckily close to a town centre) I had the unfortunate experience of being signed up with Admiral breakdown as part of my insurance package. This is operated by a third party company on behalf of Admiral. I made my call at 12:30pm.... and via a series of completely baffling calls and texts I was not collected until gone 9pm. My brakes had basically clamped into an on position, meaning a roadside fix was not possible. This did not stop the operators from sending out two roadside assistance vehicles over the course of five hours who both told me that for safety reasons, they could not fix breaks by the roadside, and I would need a pick-up to tow me home. Fair enough. Both of these drivers were baffled by the fact I had sat in my car waiting for 5 hours. They told me that the company that operates the call centre is completely unprofessional and frequently makes mistakes. I spoke to the same operator again and again, and eventually a completely different person managed to sort the issue and apologised profusely on behalf of their colleagues ineptness. Eventually I made it home shortly before midnight. Not a great experience. Reviewed on: 16th July 2019

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