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Review of the The Co-operative Bank, Business Account:

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Very unimpressed with my new business account

I have had a business account for one month now. Opening the account was a tedious process with constant requests for more information to prove my business credentials despite having been trading for 35 years. The mobile banking app is slow and not user friendly. You cannot save any login details so each time you have to enter them afresh.The HID app security token generator is slow and doesn't always work. Despite the website saying you can get physical token generators, no more are in stock, so you're stuck with the HID app. Customer service on phone is slow with long waits. Despite having a high street branch in Southampton, having dropped in with a query, they have informed me that they only support personal account customers and not business accounts which have to use the telephone enquiry line. Interest rates on linked savings account is really poor. Rather disappointingly, I have now discovered that it's one of the worst accounts to link with Xero software, that's going to make MTD reporting even more hassle. Finally, although a really small point, it's annoying that account number and sort code are not printed on the debit card to have the information easily to hand. Very unimpressed. Reviewed on: 20th April 2026

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