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Neil M

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Review of the AllClear, Travel insurance:

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Claims nightmare

Firstly, the sales side of AllClear are excellent. However, if you are unfortunate enough to make a claim then it is a nightmare. AllClear sub contract claims to Gallaher Basset and they are totally useless.. Their modus operandi is to stretch out all claims by asking for more information every 7 days until you are totally frustrated. AllClear are no better as their customer care team are toothless. For reasons only known to them they have escalated my claim to Zurich Insurance and they are quoting a response team of 6-8 weeks. Everything to do with claims is hopeless . Avoid them at all costs. Reviewed on: 22nd April 2026

Reply from AllClear Good morning, Neil, Thank you for taking the time to share your feedback. I’m sorry to hear that your recent claims experience has not met the standard we aim to provide. To help us look into this for you, please email [email protected] with your full name, claim number and address. Once we have these details, we’ll liaise with our claims team to review your case and work towards a resolution. Kind regards, Reece Response date: 27th April 2026

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