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Stuart S

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Review of the AA, Breakdown cover:

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Will do anything possible to wiggle out of recoverin...

Will do anything possible to wiggle out of recovering you Will do anything possible to get out of recovering you simply to keep their 'we repair more cars at the side of the road' claim. My families experiences over the last couple of years have been: Wishbone snapped - will not help and left car in a dangerous position on the road because the road was bumpy (not potholes) so they meant the damage was an accident and not a breakdown Car running poorly - reset the codes and told to drive home and book it into the garage, broke down again a few hundred yards down the road, same problem but told they would not come back as it was another call to the same problem...even though it was only a couple of minutes later Recovery of a car with a gearbox issue - almost had to argue with the patrol man that it had broken down, was covered. He seemed to suggest that he didn't believe the car was mine even though I wanted it recovered to my home address. Broke down on the way home from purchasing a car, wouldn't attend or recover because we had only just purchased the car. I wouldn't pay for their service but it comes packaged in with my bank account so I am stuck with them. Customer service from their call center is non-existent, 'executive' customer services do not respond to emails and it comes from the top when I commented on the CEO's Linked In post with details of my experience, sent more details by PM as requested to be ignored by him! What hope is there for the rest of the operation when that is the service that Dean Keeling (CEO) believes is acceptable! If you do call them out then do not give them any more information than you need to! Reviewed on: 12th May 2026

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