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Jo Jiggins

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Review of the HSBC, Travel Insurance:

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Superb service in extraordinary circumstances

We were due to fly home from Thailand on 28th Feb 26 just as the Iran conflict started. Even though war is excluded HSBC Premier travel insurance provided by Aviva allowed our claim and paid in full for the costs we incurred as a result of having to stay an extra 7 nights This included accomodation, additional taxi journeys, visa extension and the difference between the flight refund we received and the extra cost of the alternative flight home. In addition we received £500 (£250 each) for the delay. So impressed and grateful - war is not covered by the policy so I was stunned to receive full payment. Emirates have us only £103 goodwill gesture so I was expecting no more than a small goodwill payment from Aviva. Claim handled online - fully informed re timescale and funds received into account the same day the email arrived saying payment was being made. Superb service Reviewed on: 14th May 2026

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