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Mark B

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Review of the AXA, Health Plan:

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AXA have consistently denied legitimate Claims

AXA have consistently denied legitimate… AXA have consistently denied legitimate claims for covered items, even resorting to approving and then denying claims. As these were for life threatening medical situations, they have been totally uncaring and disinterested. Leading me to have to self-fund specialist treatments. Frankly anything other than minor problems have been totally denied, costing 10's of thousands of pounds, despite astronomica insurance premiums. Terrible! Axa has responded and below is addtional information on the details. Reply from AXA Health A day ago Hi, Mark Thank you for taking the time to leave us your feedback. We are very sorry to hear of the level of service you have experienced. If you would like us to look into anything for you, please feel free to contact us directly at AXA Online Response Team Kind Regards, Lily. My Response, Hello, I believe AXA confirmed multiple times, they reviewed my claims and found they were within their rights…. Irrespective of my conditions. Let me just explain. I had a initial biopsy in 2017 for a raised PSA, the results were negative. So I did not have prostate cancer. Then in 2023, I had a follow-up PSA test and biopsy with the NHS. This came back as positive for prostate cancer. When I applied for cover, AXA said they had already treated me for Prostate cancer, factually incorrect as the 2017 examination did not find cancer. This led to me having to self-fund a prostate operation costing in excess of £30k !!!! Outrageous. Various other medical claims were subsequently denied. However, in March 2025 I suffered a Cardiac Arrest and was treated by the NHS. As a follow-up I went to have a review and stress test for my heart in May 2025. I raised a claim which was approved for these tests and using that I booked with the Cleveland Clinic in London, when I submitted this claim having funded around £2000 myself, AXA then said they would not pay it because they were in dispute with the Doctor I was given and booked… absolutely ridiculous that with an approved claim, with a industry recognised specialist, because AXA were in some kind of dispute with the DR they refused to fund. As you can imagine, I view all of this with total outrage as my £8000 per year premium is not exactly cheap !!!. If you believe you can get anywhere by all means review, but I have almost no confidence that AXA will reverse any of their decisions as I already made many complaints. Basically, AXA have behaved exactly how many people describe insurance companies, they are pure profit engines primarily designed to maximise fees and minimise payments. Appalling. Reviewed on: 18th May 2026

Review of the AXA, Health Plan:

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AXA consistently denied legitimate claims

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