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Miss Jones

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Review of the Brightside, Car insurance (discontinued):

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I have never had so much gratitude for Customer Service

I truly am pleased to receive this email to be able to share my thanks to Brightside staff. The Customer Service I have received on 4 separate occasions have been exceptional. I am grateful for their assistance in reinstating my car insurance. I suffer with bi-polar - some days I’m on top of the world other times I want to hide from the world. I did not provide my NCB or licence details within the time period and only on the very last day and very last hour did I finally contact Brightside by telephone. I had just lost my job due to my illness (I don’t blame the company at all, I wouldn’t have employed me). My depression had kicked in , I had just £40 in my bank account. The staff were so empathetic to me and did all they could so that I wouldn’t be fined or policy cancelled. I went through three departments who all worked together to get me up and running again without penalties. The staff are helpful, understanding and keen to assist even though it was a Friday afternoon too I think! Reviewed on: 9th September 2019

Review of the Brightside, Car insurance (discontinued):

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Options for all types of cover. Very reasonably priced. Great customer service

All in all I am pleased with how the insurance company operates. Very reasonable prices with add on galore. I find this helps with what you can afford. Unfortunately I didn’t manage to collect my NCB from last insurer in time but speaking with your customer service greatly assisted on this matter. Reviewed on: 8th August 2019

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