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Simon J

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Review of the Waggel, Pet insurance:

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If Zero stars was an option, they should have zero!

If Zero stars was an option, they should have zero!!! Their policy wording includes vet's observation notes in your pets history as pre-existing conditions to wriggle out of paying for anything. They are a standard fraudulent insurance company that takes your money each month and uses policy wording to prevent any payout towards your pets medical needs. I have just cancelled them. My recent experience has been: my dog has had a skin tag on his eyelid for most of his life which a vet observed in 2023 in his medical notes. We took out Waggle insurance in 2024. Recently the skin tag has grown and could cause damage to his cornea, so we are having it removed. I have seen the notes from 2023, which are observations, not a condition, however, Waggle's policy wording includes anything that could be considered a symptom of something, therefore, every vets observational notes can be considered a potential symptom, therefore you will not be covered for anything previously observed in your pets medical history. Prior to this, our dog ended up with wobbly tooth that needed removing. He had chomped down on something hard and weakened the tooth. Waggle decided that a vet's observation of plaque on his teeth in 2022 was enough evidence of a pre-existing condition to void any payout despite us implementing strict teeth cleaning subsequently. DO NOT USE THIS INSURER, YOUR PET WILL NOT BE COVERED!!! The policy is not worth the paper it is written on. Reviewed on: 20th May 2026

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