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Fred Mills

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Review of the Hastings Direct, Car insurance:

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HASTINGS CAR INSURANCE STAY AWAY

COST ME A LOT MORE THAN MONEY THEY RUINED MY INSURANCE HISTORY I was quoted for my car insurance which I paid a year up front a few weeks later I had a demand for a further £125 saying I had made a mistake when filling in my online form about the date I had purchased the car, I asked them to show me the error and demonstrate how they value the increase if an error had been made also that I had spoken on the phone and had a laugh about when I had purchased the car so they should be able to replay the recording of the conversation, they ignored my requests, they also said they had lost the recording and demanded I pay the increase or have my policy cancelled, a couple of weeks later I received an email telling me that they had cancelled my policy 2 days prior to emailing me about the cancellation, I called them and complained about the issue, stating the cancellation had left me driving 2 days illegally they told me they could not discuss the matter as the policy was cancelled. Absolutely disgusting behaviour they ruined my insurance history as I now have a cancelled policy on my records which I have to declare, most companies will not insure me and the ones that do charge me more money. A company should have to demonstrate why you have to pay more than you were quoted also why do they have the power to destroy your insurance history, it seems like very bad customer service at least, when their customer service reads this review they will contact me and ask if they can do anything to resolve the issue but never do anything. Other people have also contacted me saying they had the same experience, I wander how many people they have done this to. TERRIBLE COMPANY NEVER DEAL WITH THEM. Reviewed on: 8th April 2017

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