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Amin S

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Review of the RAC, Breakdown cover:

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Cold, Dark, and Forgotten: How RAC Left Me Stranded

I have been a loyal RAC customer for more than 10 years and, until now, I had never needed to call for help. Sadly, when I finally did, I was completely let down. On 19th May, my car broke down on a road near Bath. I waited over 4 hours for the first patrol to arrive. After inspecting the vehicle, I was told I needed a flatbed recovery truck and that it would arrive within 90 minutes. I trusted them and waited. Hours passed. Another patrol arrived later and again reassured me that the flatbed was “on the way.” I repeatedly called RAC and every time I was given the same promises and reassurances. Meanwhile, it became dark, cold, and rainy. I am almost 70 years old and was left stranded on the roadside for more than 8 hours with no real help arriving. What made the situation even more dangerous was that my lights were no longer working, yet the patrol did not even attempt to fix or recharge the battery so I could at least use my hazard warning lights while waiting in the dark. By 10:30 at night, RAC suddenly told me a private contractor would come instead. No one came. Eventually, exhausted, freezing cold, and deeply distressed, I had no choice but to leave my car on the roadside and somehow make my own way home. RAC promised again late night the recovery will come tomorrow between 7am and midday. Once again, nobody arrived. After more waiting and more broken promises, I finally had to arrange and pay privately for a flatbed truck to take my car to a garage. What hurt most was not just the delay — breakdowns can happen — but the complete lack of honesty, compassion, accountability, and care shown throughout the ordeal. I only needed RAC once in over a decade of membership, and when I truly needed support, they abandoned me. I am sharing this as a warning for others, especially elderly drivers and vulnerable people. Please think carefully before trusting a company that can leave someone stranded for more than a day with empty promises and no concern for their safety or wellbeing. Reviewed on: 21st May 2026

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