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Saeed K

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Review of the AA, Breakdown cover:

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AA is synonymous to Ain’t Arriving

Avoid AA Breakdown Cover . Terrible Customer Service and Completely Contradictory Policies Avoid AA Breakdown Cover ,Terrible Customer Service and Completely Contradictory Policies I had an extremely frustrating experience with AA and would strongly warn others to think carefully before paying for their breakdown cover. My vehicle broke down and when I first contacted AA, they refused to help because they claimed my policy was still within the initial 24-hour exclusion period. Fine — that was their position at the time. No patrol attended, no diagnosis was carried out, no repair was attempted, and no recovery service was provided. However, after the 24-hour period had passed, I contacted them again asking for assistance. This time I was told it was now considered the “same fault” and that I would have to pay an additional £150. So let me get this straight: * The first breakdown supposedly “didn’t qualify” for service, * but AA still counted that refused call against me later as though they had already dealt with the issue. That makes absolutely no sense. To illustrate how unreasonable this logic is: 1) It is like an insurance company refusing to process a claim because the policy was not yet active, but later treating that rejected claim as though it had already been processed. 2) It is like calling the fire brigade and being told they cannot attend, but later being told they will not come because they have already dealt with the same fire. 3) It is like a hospital refusing to treat a patient but later claiming the patient has already received treatment for the same condition. 4) It is like a warranty company refusing a repair because the warranty had not yet started, but later refusing assistance again because the fault had already been reported. In each example, the contradiction is obvious: a company cannot refuse service while simultaneously counting the refused incident against the customer. Even worse, later I told them I was willing to pay the £150 at that point because I needed my car fixed urgently and would deal with the complaint separately later. Despite this, they STILL refused to provide the service I had already paid membership for. The customer service was horrible throughout. One supervisor in particular was dismissive, confrontational, and treated me as though I was trying to scam the system rather than being a genuine paying customer stranded with a broken-down vehicle. This whole experience showed me how large organisations twist rules and technicalities against their own customers instead of helping them. They happily take your money, but when you actually need assistance, they look for reasons not to provide it. I now have to arrange third-party recovery and repairs myself because AA refused to help. Be aware before taking out cover with AA. In my experience, this company has become a complete rip-off. Reviewed on: 22nd May 2026

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