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Review of the Family Building Society, Savings:

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Issues accessing the on-line service

Family Building society have changed their on-line system for the 3rd time. Each time requires me to re-register. The process this time is extremely poor. At this point I'm still unable to logon. Reviewed on: 24th May 2026

Reply from Family Building Society Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced while re-registering for our updated online service. We introduced the new system in May 2025 to improve security and functionality, which meant customers using our online service needed to re-register. As part of our security measures, the verification code is sent by post. We understand that this can feel time-consuming. If you need any further support please call our online support service on 03300 243406. Response date: 29th May 2026

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