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Desmond L

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Review of the 1st Central, Car insurance:

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Quote price is competitive but making contact with a...

Quote price is competitive but making contact with anyone is extremely difficult. AI chat is next to useless, just go round around in circles. Talking to a person seems to be impossible, wait for a long long time and then call centre is in South Africa. Took days to cancel the policy and then was charged a lot of money. Sad because have used 1st central in the past but they seem to have gone downhill a lot. Not at all confident if insurance was needed so had to cancel the policy. Went to Hastings who sorted out in five minutes. Reviewed on: 26th May 2026

Reply from 1st Central Hi, Thank you for your feedback and for choosing 1st Central. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We'll use your review to help improve our services. Emily Response date: 27th May 2026

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