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Darrell E

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Review of the Santander, Mortgage:

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DO NOT USE THESE.

DO NOT USE THESE. If I could give ZERO then I would.I’ve been waiting over 4 weeks for a simple porting of my mortgage as they told me supposedly. I’ve had to scan about 20 things over and even after that they don’t contact me back. I’ve chased and chased and chased. Managers won’t speak to you. The underwriters basically can do what they want as slowly as they want as no one can speak to a manager to get anything done. Nearly 5 weeks I’ve been waiting for an answer, I’m being chased by solicitors, by estate agents, I’m holding up a chain and all they can say after an hour on the phone is you cannot speak to a manager as that’s not how we work and I can put a note and someone will come back to you within 2 WORKING DAYS!!!! They are absolutely useless. DO NOT USE!!!!!! Reviewed on: 27th May 2026

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