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Review of the Admiral, Travel insurance:

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Cancelled insurance for no good reason - please avoid!

Today Admiral cancelled my travel insurance four days before I'm due to leave the country, because I mentioned that as part of my ongoing care for a condition I have already disclosed to them, I will be undergoing a routine procedure. Despite the fact that this is not a diagnostic procedure and the condition itself is extremely low-risk, their underwriters apparently cannot cope with the idea that sometimes hospitals do things to people (who knew?). I had rung to check all my medical info was up-to-date, only to find that the system insisted the customer service agent delete all the data and start again. So I wasted an hour of my life giving them information they already had, at the end of which they said that they had to make some checks and would call me back to discuss my options. They would attempt to call me 3 times in the next few days and if I didn't pick up they would cancel my insurance - as if somehow being permanently available is possible or reasonable? - and when they did call back, they gave me no options at all. They just told me that they would no longer insure me. I dealt with the same customer service agent throughout who was extremely apologetic and did his best for me, but it was clear that the decisions are made behind the scenes by people who don't need to deal with the actual impact on people's lives. I was left uninsured a few days before taking my mum abroad for her 80th birthday. In case you think I'm underplaying the medical condition and procedure: after I got over the shock of having my insurance cancelled, I called AllClear to ask if they would insure me. Not only was my procedure not a problem, it was so negligible that they told me not to mention it, as it was part and parcel of the medical condition I disclosed. Unless you're happy for your insurance provider to withdraw cover for arbitrary reasons, I would avoid Admiral like the plague. Reviewed on: 27th May 2026

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