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Iain T

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Review of the Collingwood, Car insurance:

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Disgusting practice of hidden charges!

After using them twice before we took out a third policy for when my youngest learnt to drive. When he passed his test they charged us another £40 cancellation fee on top of the £250 paid for the policy. The very rude and unhelpful customer services person said it was all in the T&C's but it was so deeply hidden I struggled to find it and they don't make you aware of it knowing full well you won't see it until they sting you for it later. Avoid these at all costs! Reviewed on: 28th May 2026

Reply from Collingwood Hello Iain, Thank you for taking the time to leave a review, and we're sorry that you were disappointed in your experience with us. Our website journey has been designed to offer full transparency to our customers so they can make a fully informed decision before deciding whether the policy they have selected is suitable and fits their needs, in terms of Policy details, premium and intermediary fees. We're sorry that you felt our agent wasn't helpful however as a regulated business it is important that we make all of our fees and charges clear to customers when they call us. Of course, if you would like to discuss this further, please reach out and we will be happy to help. Kind Regards The Collingwood Team Response date: 12th June 2026

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