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Keith Manaton

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Review of the Atom Bank, Savings:

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Investor beware, they have your money!!

In January I signed up for one of their six month bonds, choosing the option of interest paid monthly. Everything seemed OK, it was all done on one of their Apps. But there was no clear confirmation of whether it was end of term or monthly payment in any of their communications. In fact I received only two emails; registration and when the balance adding period had ended. The account information on the app is basic and limited. When the first month date arrived, no funds appeared. I went on the chat and was told it wasn’t monthly? They repeated it robotically. I got no where. I told them I wouldn’t have chosen end of term and went to them because that’s what they were offering. And I was VERY careful to choose that option on sign up. Because I wanted, needed & budgeted for the income monthly. I’ve logged a compliant. They offered a ‘hardship option’ which was to take money out but that erodes my capital & voids the interest. Clearly end of term suits them because they keep the interest until the term ends. Seems like deliberately poor App information, communication & functionality. Investor beware with this company, they like keeping your money as long as possible. Reviewed on: 7th February 2024

Review of the Lifetime Pet Cover, Pet Insurance:

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Responsive

We've been with LPC for two year they've always been helpful and prompt dealign with our claims Reviewed on: 16th August 2019

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