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Peter H

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Review of the Saffron Building Society, Savings:

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Review of Cassie Jones, Bishops Stortford Branch

I would like to review the actions of Cassie Jones, Member Representative at Bishop Stortford Branch Following the death of my father, and as executor to his estate, I needed to inform various financial institutions of his passing to protect his assets and obtain the necessary information for probate. I subsequently contacted Saffron Building Society by telephone for assistance in competing the bereavement notification. I spoke with Ms Cassie Jones who had a communication style that was both empathetic and professional. Ms Jones took personal responsibility for my enquiry and volunteered to become my point of contact for future enquiries. Ms Jones demonstrated equality and diversity, understanding the diverse needs of others less competent in Information and Technology and provided guidance throughout the process. On a later date, I attended the branch to provide supporting documents, Ms Jones was present and ever efficient, recording the documents according to company policy, ensuring the safe handling of information and protecting the assets and interests of all parties. Ms Jones efforts and motivation delivered a high quality of service that I sincerely appreciated and upheld the reputation of Saffron Building Society – Well Done. Peter Hacker Reviewed on: 3rd June 2026

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