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Review of the Halifax, Clarity credit card:

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Credit Card refund issues

I made a booking which I cancelled and wait for the refund which I was due. Because the booking was made on a card which had been superseded by a new one, despite being told it should be fine, I couldn’t get the refund. 24/7 customer service just don’t pay attention and don’t get what I’m asking and getting through on the phone is so hard. There is no call back option. It’s a stressful experience throughout. Reviewed on: 8th June 2026

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