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Review of the Family Building Society, Savings:

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Online banking is notoriously bad and has not changed.

Online banking is notoriously bad and has not changed. I had to re-register today and despite entering all credentials correctly including my username which was given to be by FBS the system did not accept and locked me out. I now have go call customer services a waste of time Reviewed on: 16th June 2026

Reply from Family Building Society Thank you for your feedback and I’m sorry to hear about your experience. We appreciate how frustrating it must have been to be locked out while re‑registering, especially after entering your details correctly. While security checks can sometimes restrict access, we understand the inconvenience this can cause. Should you need any further assistance please call our online support team on 03300 243406, who will be more than happy to help. Response date: 24th June 2026

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