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All reviews (3)

Review of the Evolution Money, Secured loan:

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Too many questions asked

“What did you buy is CostCo?” was one of their questions. Very thorough and annoying Reviewed on: 9th July 2026

Reply from Evolution Money Thank you for your feedback. We appreciate that some of the questions we ask can feel detailed. As a responsible lender, we take the time to understand a customer's income and expenditure. This sometimes means asking about individual transactions to understand whether they are one-off purchases or recurring commitments, as this helps us build an accurate picture of a customer's financial circumstances and assess affordability. Thank you for taking the time to share your feedback. Response date: 10th July 2026

Review of the Evolution Money, Secured loan:

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Very thorough.

Very thorough. It is borderline intrusive. The mobile app for documentation is annoying and faulty, but works. Excpect long conversation over 2-3 days. The answer machine music could be used for torturing. Reviewed on: 2nd July 2026

Reply from Evolution Money Thank you for taking the time to share your feedback. We appreciate your feedback about the document upload process and our telephone system, and we will share your comments with the relevant teams as we continue to review the customer experience. Thank you for choosing Evolution Money. Response date: 6th July 2026

Review of the Evolution Money, Secured loan:

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friendly people, bad system systems

Need to talk to customer service 55 times and get hung up by the annoying automated phone system is normal procedure here. You answer to more questions than with the police investigation just to be told you need to talk to someone else and answer many of the same questions again. The team was mostly kind and patient, but system out in place for them was designed 1800s. Every call, even a transfer during calls is a GDPR hurdle and you need to listen to the same rules over and over. Reviewed on: 28th June 2026

Reply from Evolution Money Thank you for taking the time to share your feedback. We are pleased to hear that you found our team to be kind and patient throughout the process. As a responsible lender, we carry out a number of identity, security and affordability checks to help protect our customers and meet our regulatory obligations. We appreciate that this can sometimes mean being asked similar questions more than once. Your feedback about the process and our telephone system is appreciated and we will share your comments with the relevant teams as we continue to review ways to improve the customer experience. Response date: 1st July 2026

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