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Jade F

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Review of the Startline Motor Finance, Car finance:

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I would give 0 stars if I could.

I would give 0 stars if I could. My experience with Startline Motor Finance has been extremely stressful and disappointing. I financed a vehicle through them and the car has now failed its first MOT since I purchased it due to serious faults, including severe corrosion. The vehicle has been off the road since April, leaving me without use of the car while still dealing with finance payments, inspection costs, MOT costs, towing costs, and the stress of trying to resolve the matter. In my view, the vehicle was faulty and not fit for purpose. The repair costs are expected to run into several thousands of pounds, yet Startline have refused to offer meaningful help or take responsibility. What makes this worse is that Startline suggested using independent inspectors, but the inspection outcome relied heavily on what I believe was a seriously mistaken mileage position. It was treated as though the vehicle had done around 30,000 miles in one year, which was then used to justify the serious corrosion and faults. I believe this has unfairly affected the outcome, because the car failed its first MOT after I bought it and the level of corrosion suggests there were serious underlying issues. Despite raising a complaint and providing evidence, including the MOT failure and reports, I feel Startline have been dismissive and have failed to properly consider the fact that this was the first MOT since purchase and that the car has suffered major faults so soon. I have been left with a car I cannot use, significant financial loss, and no proper support from the finance company. Based on my experience, I would not recommend Startline Motor Finance. Reviewed on: 30th June 2026

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