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Review of the Evolution Money, Secured loan:

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Horrific communication

The whole process took almost a month with the worst and most misleading communication I've ever experienced from any company I've previously dealt with. Reviewed on: 2nd July 2026

Reply from Evolution Money Thank you for sharing your feedback. The time taken to complete an application can vary depending on the information and checks required throughout the process. We do aim to keep customers updated as their application progresses and appreciate that delays or a lack of communication can be frustrating. We take feedback seriously and will share your comments with the relevant teams as we continue to review and improve the customer experience. If you would like to discuss your experience further, please get in touch with the team. You can find our latest contact details here: https://www.evolutionmoney.co.uk/contact-us. Response date: 6th July 2026

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