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Paul Thomas

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Review of the Admiral, Home insurance:

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Do not provide a reasonable service when actually needed

On the 15 August 2019, I had a major leak with water damage to my house damaging 2 rooms. Although initially Admiral were helpful in sending an emergency plumber to me after this in reality they were of no practical help whatsoever (even though some of their employees who answered the phone were very polite and seemingly helpful at the time). Their IT system was down on 4 separate occasions of calling. They said they would phone back next day on 3 separate occasions and did not. All the onus during event was placed on myself as claimant rather than any real practical help on their side. They seem to keep down their costs on premiums by having very large excess which they use very much to their financial advantage during a genuine claim. Also incidentally they are offering 1000 pounds (in a draw) to have probably good reviews to you on what I am now filling, this is unethical. In short you only truly know how good an insurance company is when you actually make a claim and as regards their Home insurance service Admiral as a company is appalling. Reviewed on: 13th September 2019

Paul Thomas

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