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Ian Grundy

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Review of the NewDay, Marbles Credit Card:

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Real decline since NewDay took over

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online account facility allows you change address. Looks absolutely fine on-screen but Marbles system seems to have mangled old and new address so staements and correspondance comes out wrong. Three declined payments this week - do not know why as account less than 25% of limit, suspect the mangled account address not agreeing with details input on store website. Spent 29 minutes on phone being passed from one assistant to another (four in total), having to go through the security details each time, why can't they pass on the validation? Will most likely now be changing to another card supplier. Dec17 Update: Newday admitted the fault, but I still decided to change the card in May - very quick and easy to do. Multiple errors and not easy to contact meant that I decided it was time to move on. Reviewed on: 22nd April 2017

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