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Review of the James Hay Partnership, Financial Advisers:

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Regrettably 30 years on and no improvement!

I have had a SIPP with JHP for over 30 years and would change to another provider if it were not for the cost of switching properties and all the legal works involved. Allied to their invoicing and property management arm CBRE, they are quite simply a nightmare! They make regular invoicing mistakes, they really don’t care, on average they take at least two weeks to respond to secure messages! They give out wrong information and as far as I am concerned they fail in their duty of care to Clients. Where do I stop? I have been asked by smart money to update them on the current situation. To put you fully in the picture, I am now on complaint number two which is ongoing, basically it covers what I consider to be simple mistakes made on a regular basis, like wrong invoices being sent to tenants, not updating increased rental levels and invoices and never ever returning emailed correspondence. It is almost as if they are deliberately trying to make life as difficult as possible for me and my wife, who have had SIPPS with them for almost 30 years! Their property management arm (CBRE) are just a complete disaster., they never return emails and make regular mistakes, but charge us £150.00 per hr plus VAT for the privilidge! If anyone would like to discuss this with me or indeed enter into correspondence to set up a self help group I can be contacted on [email protected] Reviewed on: 14th October 2019

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