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Name: Sheila Roberts

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Account-holder has Altzheimer's - impossible for spouse to withdraw much-needed money

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all... Read more

I have been trying to help the French wife of a Scottish friend with Altzheimer's to withdraw money from her husband's account with the Clydesdale bank. We have phoned 5 times, never been able to talk to anyone at the branch concerned, sent all requested documents - certified translations of the lady's power of attorney and of her French Identity card. She is 84, lives in NE France and cannot travel to Scotland. What else can we do to get the money she requires to help pay for her husband's care and which is reightfully his and hers? We understand that there must be security controls but given that we have sent the above-mentioned documents and 3 withdrawal request forms over the past 4 months, we cannot believe that the Clydesdale bank is there to serve its customers.

Reviewed on 30th October 2019
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Sheila Roberts

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