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Mark James

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Review of the Vernon Building Society, Mortgages:

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App to offer fantastic, offer to completion poor

The number of items that were requested were onerous and too much, my solicitor received numerous pages of requests, the app to offer was about 2 weeks and it was over 3 months to complete. Reviewed on: 4th November 2019

Reply from Vernon Building Society Hello Mark We are glad you found the app to offer stage successful and had a positive experience with us at this stage. We are sorry to hear that you have had a less positive experience when in the offer to completion stage. We have passed your feedback to the relevant team who have committed to reviewing the process to ensure we are providing the best customer experience possible. If you wish to discuss this further please call us on 0161 429 6262 and we will be more than happy to discuss this further. Thank you for your valuable feedback. Response date: 12th November 2019

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