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Review of the Complete Cover Group, Insurance Broker:

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Donna went above and beyond

After numerous calls being made to Close Brothers premium finance and a subsequent complaint that was never lodged at their Glasgow office, and being on hold whilst being tossed up and down with regards to changing the Payment date on my account; I then got through to Zoe at complete cover group who agreed to send an email to close brothers with regards to my request to change my payment date over what is normally accepted. Unfortunately Zoe did not call me back to inform me that this had being declined. Fortunately called again and spoke to Donna who went above and beyond and spoke to close brothers finance on my behalf and had the necessary changes made accordingly. She kept my expectations we'll managed all the way by not promising anything but simply being honest. She's made my day and this is what I call "Good customer service" Reviewed on: 27th April 2017

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