Customer's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Customer

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Urban Jungle, Home insurance:

View on product page

Fine, until you need to claim.

Everything was going fine with Urban Jungle (for over 4 years) until we had to make a claim, then it was refusal and rejection. Our property was damaged by a third party hit & run driver when we were away from the property. We were told to provide details of the criminal activity (crime reference number, eye witness reports, CCTV & Images) and they insisted we get an independent out to get a quote for the damage. Only after we provided all this, with a monetary quote for the damage, did they insist that one of their affiliates view the damage. They then came back with 24 hours, rejecting the claim and citing wear and tear as the rejection reason. (The justification for this being Google Images of my property that displayed the pre-damaged property). Not a very professional reasoning to reject a claim. A further attempt to reopen the complaint was met with a similar response, with a screenshot of small print from their policy book as a reason for the continued rejection and them declaring the matter resolved. It seems they are happy, until you have to make a claim. I do wonder how many others have had similar responses. Reviewed on: 16th July 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.