Gary Muskett's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Gary Muskett

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RAC, Breakdown cover:

View on product page

BE VERY CAREFUL.

BE VERY CAREFUL. I had an online quote from the RAC for front disc and pads for my Ford Grand Tourney. The quoting system found the car and proceeded to give me a quote of £249. Very similar to the AA price. I booked the car in to have the job done. The tech turned up on Monday, stripped the car down removing the parts that needed replacing only to find that the parts supplied where the wrong parts. He then rebuilt the car , checked the parts locally and apologised and said he would return the next day between 10-12am to complete the job. Later that day I received an email to say this would now be done on Wednesday and not the Tuesday as said by the Tech. After speaking to the RAC they said it would be Wednesday at the earliest for the job and I would get contacted by another tech to sort the job. Wednesday came and I get a call late morning from a tech named Jay who said " your not gonna like this but the price is now £770" no explanation other than GSF where quoting more for the parts. I asked him to recheck and come back to me as my car had been off the road for 3 days and was costing meoney not working ( private hire vehicle) he didn't call back but text saying nothing he could do and gave me the wrong number to call customer services. Spoke to a nice girl at customer services who explained their was not a lot she could do on the day but escalate a complaint further on and she would pass me through to the tech booking team again. While on hold I contacted the local ford garage who quoted me £264 for genuine ford parts and GSF web site where they ranged from £120-£170 for non genuine parts. Got me thinking that they were going to charge over £500 just to fit the parts. Put through to a lady called Katie who just basically wanted me off the phone and not interested in the price. It was a case of that's the price. End of. She went away and spoke to somebody senior then came back to me and said that it was an inbound call centre and I could not speak to anyone senior even though she had. Again no explanation as to price increase of the job. I said I wanted to talk to someone more senior which her reply was I'm now going to terminate the call as nothing else I can do. Really disappointed in an organisation like the RAC to treat customers this way. It's left me in a really bad situation with a car that's off the road. I must not be the only person they have done this to and makes me question have they done this as they know I'm desperate to have the work done. I would never recommend RAC to anybody else again after this and would advise anyone to tread very careful because apparently it says in the small print they are allowed to change the quote. Reviewed on: 22nd July 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.