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Review of the Hinckley & Rugby Building Society, Mortgages:

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Eloise is always very helpful and patient.

Eloise is always very helpful and patient. All staff are very quick to respond. The website could be much better, it could allow scenario creation based on the results of making overpayments for example. Reviewed on: 28th July 2026

Reply from Hinckley & Rugby Building Society Good afternoon, Thank you for taking the time to leave us your feedback. We're delighted to hear that Eloise has been so helpful and patient, and that you've found our team to be quick to respond. We'll be sure to pass your kind comments on to Eloise and the rest of the team. We also appreciate your suggestion about our website. Feedback like yours is invaluable. We'll make sure your comments are shared with the relevant team as we continue to improve our online services. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 28th July 2026

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