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Lynda S

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Skilled and empathetic customer service

As a consumer, the mortgage world I can be one of great anxieties. The customer service advisor was very skilled in knowledge and expertise which was so reassuring but also very empathetic which was greatly appreciated. All these qualities are needed and l was truly grateful. Reviewed on: 4th August 2026

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