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Lynda S

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Skilled and empathetic customer service

As a consumer, the mortgage world I can be one of great anxieties. The customer service advisor was very skilled in knowledge and expertise which was so reassuring but also very empathetic which was greatly appreciated. All these qualities are needed and l was truly grateful. Reviewed on: 4th August 2026

Reply from Hinckley & Rugby Building Society Hi Lynda, Thank you for taking the time to share such thoughtful feedback. We understand that navigating mortgages can feel overwhelming, so we're delighted to hear that our Customer Service Advisor provided the knowledge, expertise and reassurance you needed throughout the process. It's wonderful to know that their empathetic approach helped make your experience a more positive one. We'll be sure to share your kind words with the team, who will appreciate your recognition of the care and support they provided. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 6th August 2026

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