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Mercedes M

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Review of the Aviva, Home insurance:

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Aviva no help at all..

Live in St. Catharines in a state of emergency for flooding. They refuse to tell us what the amount to cover emergency clean up for flood damage is. Sent a very unprofessional clean up crew who showed up with a broom, tool box and some vapor barrier and Mc Donald's for breakfast. We had about 4ft of water (that my husband and I cleaned up.) They obviously did not come properly prepared .When we phoned our insurance for a referral to another company they told us to pay for it ourselves and submit the bill. But would not give us a price on what they would pay. We do not have 10 or 20 thousand in our pocket. This is absolutely one of the worst experiences you can imagine. Companies will not touch us without the insurance claim being sent to them and aviva refuses to do it. The adjuster (this flood happened on july 28 with a second on august) the adjuster is not coming until August 10. The mold is steadily growing up the walls and as at the time of this post there is no hope in sight. Reviewed on: 4th August 2026

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