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Keith J

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Review of the Scottish Building Society, Savings:

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SBS have upgraded their online services.

SBS have upgraded their online services. This required new passwords , profiles and memorable words. This sadly is an irksome necessity in today's world. Living nowhere near a branch I had to 'phone for assistance. The call was not preceded by the usual " we are experiencing high volumes of calls". I didn't have to wait to speak to a human being, I was spared the frustrations of Quora the online A.I assistant that one endures with other banks. I spoke to a helpful, patient and knowledgeable lady who sorted out my problem cheerfully and without transferring me to another queue. Reviewed on: 20th August 2026

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