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Review of the Aviva, Pension:

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Appalling level of service from a major provider.

Appalling level of service from a major provider. A telephone system that keeps you holding on forever and poorly trained responders who have no idea what’s going on even when it’s recorded on a screen in front of them. Not what I expected from a major pension provider. They have now missed 3 deadlines to sort it. Off to the FCA to lodge a complaint now. Reviewed on: 26th August 2026

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