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Georgina E

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Review of the Quotemehappy.com, Car insurance:

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AVOID - no human in the loop. It's cheap for a reason.

QuoteMeHappy (part of Aviva) told my 19-year-old daughter she had been driving her car — while it was locked, parked on our driveway, and we were on holiday in the US. When she tried to explain this, she couldn't get through to a single human being. Every response came from a bot. No phone call, no named agent, nothing. The outcome: they are now cancelling her policy. As any driver knows, a cancelled policy makes it far harder and more expensive to get insured again — this isn't a minor inconvenience, it's a young driver being penalised for something that didn't happen, with real consequences for her ability to drive at all. This is not an isolated case — as my wife's review and others on here show, there's no human oversight, cancellations are triggered automatically and communicated by SMS, and genuine attempts to raise a query get nowhere. My daughter's mental health has been affected by this, and we are far from the only family saying so. Amanda Blanc, Aviva's Group CEO, should be aware this is happening under the Aviva name. We're raising this with the Financial Ombudsman and considering contacting the media. AVOID — a company that can't put a human on the phone should not be trusted with your insurance. Reviewed on: 1st September 2026

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