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Luke B

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Review of the Tide, Business banking:

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Avoid Tide’s company incorporation service

I used Tide because they were advertising an offer to incorporate a new company for you as part of the sign-up process. Instead, I wasted almost a week going backwards and forwards with support. They repeatedly demanded a regulatory document that I could not obtain until AFTER the company had first been incorporated, despite the entire reason I was using Tide being to have them incorporate the company in the first place. I explained this catch-22 several times, clearly stated that the business did not yet exist, and even asked whether they were actually requesting a different document. None of this was properly addressed. I simply received essentially the same boilerplate response again. It genuinely felt like nobody was reading what I was saying. For a company actively promoting a service specifically designed to help people create a new company, this level of incompetence is pretty astonishing. Compliance checks are completely understandable. Repeatedly demanding documentation that cannot yet exist while ignoring every explanation of why is not good compliance, it is terrible customer service. After almost a week of this nonsense I gave up and asked them to close the application. Based on my experience, I would strongly recommend avoiding Tide. If they cannot competently handle the process of opening the account and incorporating the company they are advertising to create for you, I certainly would not trust them with something as important as my business banking. Reviewed on: 2nd September 2026

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