Marples's community profile page

Write a review

Newsletter

Go to business site

Viewing profile for,

Marples

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Family Building Society, Savings:

View on product page

Telephone service not as good as it used to be..

I telephoned because the reference quoted on a payment to fbs was for a closed a/c, and to ask if it could be credited to the account that I had open with them. I was told it could not be, and would be sent back to my bank. Two days later I have not received the payment back, but have a message on my fbs a/c to say that it will be. The lady I spoke to started to look up my a/c details but the phone line was poor and we were cut off. She did ring me back but despite answering the last question she had asked she had to go through the i/d process again. By this time I was out of time, because it had taken so long for my original call to be answered. Service use to be really good, but trying to get a telephone call answered takes a long time now. Reviewed on: 17th September 2026

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.