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Nigel H

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Review of the Hinckley & Rugby Building Society, Mortgages:

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Overall Experience

The overall experience was great, only down side was how long it takes you to refund overpayments once mortgage is cleared! Reviewed on: 8th October 2026

Reply from Hinckley & Rugby Building Society Hi Nigel, Thank you for taking the time to share your feedback. We're delighted to hear that your overall experience with us was a great one and that we were able to support you throughout your mortgage journey. We also appreciate your comments regarding the time taken to refund overpayments following the redemption of your mortgage. We understand how important it is for funds to be returned promptly, and we're sorry that this aspect of the process did not meet your expectations. Your feedback is valuable and helps us identify areas where we can improve our service. Thank you again for your review, and we wish you all the best for the future. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 20th October 2026

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