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Anup R

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Review of the RAC, Breakdown cover:

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Absolutely horrendous!

Absolutely horrendous! Stay away I’ve already made a complaint under the case reference CC79617471 and heard nothing back I needed car assistance a couple of months ago, not too far from my house. I called the RAC. This was not even peak time, but the time that they quoted to arrive to me was a very long period. Other breakdown companies are not like this for example my next door neighbour is with AA and they’ve come round extremely quickly on a few occasions when she needed assistance. They are money grabbing and a rip off And then I wanted to cancel my renewal First of all, I cannot cancel my renewal on the app ? Okay, I’ve seen this before amongst a couple of other companies however they still do not even let me do on the website ? I then was required to call, paid for this and they put me on hold for quite some time Then I finally get through I speak to somebody who was clearly just interested in the sale and retaining me for his bonus I wasn’t very impressed with the way that he came across if I’m honest and I think he had a problem with me I rejected the offer to stay on with them and asked him in particular to cancel my renewal He then cancelled my full policy despite this expiring with the company in 10 days time- leaving me with no valid breakdown cover!! Even though I asked for a renewal to be cancelled There would be absolutely no reason for me to want to cancel my policy when I’m still in a contract This left me making long-distance journey with no breakdown cover This is unacceptable, and for that reason I would highly suggest staying away from this company. They’re just interested in your money. And offer very poor customer experience Reviewed on: 11th October 2026

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