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Jean

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Review of the Newbury Building Society, Mortgages:

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It was dreadful.

It was dreadful. After a series of normal conversations with a person on the phone (which I was told were recorded for quality control) and what I thought seemed like a smooth process, I was told suddenly that my mortgage was refused. That call was not recorded and the employee (different from previous one) kept saying the decision was final. and I could not do anything about it. Well it was not: I complained and they 'changed their minds' after two agonising weeks for me. AWFUL!!!! Reviewed on: 12th October 2026

Reply from Newbury Building Society Hi Jean, thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and appreciate how upsetting and frustrating this must have been. We’d really like to understand what happened, but unfortunately, we can’t identify your case from the information available here. If you could contact us at [email protected] quoting your review, we’ll make sure this is looked into. Response date: 13th October 2026

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