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Helen Britton

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Review of the Halifax, Junior ISA:

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Poor and dated banking service

I opened 3 junior ISA account in local branch. I am unable to obtain balance on my 3 children's ISA accounts unless I physically go into the branch. I having set up internet banking but only able to view their regular saving accounts. Telephone helpline could not give me any information. I have never received yearly statements for their accounts, having had the accounts for 2 1/2 years and when contacting helpline to arrange postal statements I was told I would need to go back into the local branch to set this up. I now wish to close all accounts with Halifax due to their poor banking service, however when opening the ISA accounts I was not informed that I would never be able to close these accounts or transfer them to another junior ISA and they would have to keep their accounts until they are 18 years old. Reviewed on: 20th November 2019

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