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Patrick R

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Review of the Hinckley & Rugby Building Society, Savings:

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Needed Help setting up my Online Account.

I needed help setting up my HRBS Online account due to me making a mistake when entering details and getting blocked out. A Lady called Sydney Penny a Customer Assistant was so helpfull and now i am able to sign in and use the online account. Reviewed on: 27th October 2026

Reply from Hinckley & Rugby Building Society Hi Patrick, Thank you for taking the time to leave a review. We're delighted to hear that Sydney was able to help you regain access to your HRBS Online account after you encountered an issue during registration. We understand how frustrating it can be to get locked out, so it's wonderful to know that Sydney provided such helpful support and was able to get everything resolved for you. We'll be sure to pass on your kind comments to Sydney, who will be pleased to hear that she made a positive difference to your experience. If you’d like to have more of a say in shaping what we do, you might like to join our Member Panel. Find out more or register your interest here: hrbs.co.uk/member-panel Response date: 27th October 2026

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